Terms and conditions

Booking Policy

Bookings made through the Colombo Courtyard website will be fully charged at the time of booking. Once your booking has been successfully completed, a booking confirmation will be sent to you stating the details of your booking. You must produce your booking confirmation(s) upon check-in at the hotel, together with a valid photo identification document (national identity card, passport, driver’s license or any other valid identification card or document). If you do not receive your booking confirmation(s) within twenty-four (24) hours from the time of booking, please contact us at info@colombocourtyard.com or +94 11 4645333.

“Colombo Courtyard is South Asia’s First City Hotel to attain Carbon Neutral ® status. We are committed to offset our Carbon Footprint which will help reduce global pollution and protect our environment (maximum of 5 room nights for long stays ).

A $2.00 contribution per room per night will be added to your room rate.”

Check-in Policy

Check-in time is at 15.00 hrs on the day of arrival. Booked rooms will be held for check-in until 9.00 hrs the following day of the scheduled check-in date, after which the booking will be deemed a no-show and Colombo Courtyard shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.

Early check-in is subject to availability and is chargeable. To ensure your room is available for an early check-in, we recommend booking a night in advance.

Check-out Policy

Check-out time is at 11.00 hrs on the day of departure.  If you check out past the previously mentioned time, Colombo Courtyard reserves the right to charge an additional one (1) night’s stay or remove your belongings to the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. Colombo Courtyard shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.

Late check-out is subject to availability and is chargeable.

Early Bird and Last Minute Bookings are non-refundable.

* No modifications or cancellations are allowed to bookings made within this period.

* Bookings cancelled at any time after the booking is confirmed will incur a 100% charge.

* All no shows will incur a charge of 100%.

Cancellation Policy – 01st July 2016 to 19th Deceber 2016

* Bookings cancelled  14 days prior to the date of the arrival will not bear any charges.

* Bookings cancelled within 14 days prior to the arrival date will incur a 100% charge for their full stay.

* All no shows will incur a charge of 100%

A MANDATORY CHRISTMAS EVE AND NEW YEAR’S EVE ROOM SUPPLEMENT WILL BE APPLICABLE FOR THE 24TH DECEMBER AND 31ST DECEMBER NIGHT ROOM BOOKINGS.

Christmas eve supplementary of USD50 excluding taxes will be charged per person upon arrival to the hotel. Children between 06 to 12 years old will be applicable for a supplement of USD25 excluding taxes per child.  

New Year’s Eve supplementary of USD80 excluding taxes will be charged per person upon arrival to the hotel. Children between 05 to 12 years old will be applicable for a supplement of USD40 excluding taxes per child.  

Colombo Courtyard reserves the right to cancel a confirmed booking due any emergencies, natural disasters and other unavoidable circumstances. In which case Colombo Courtyard will refund the full amount paid by the customer or relocate to an alternative hotel with similar standards.

Child Policy

Children between 0 – 5 years stay for free.

Children 6 years and above will be considered adults.

A complimentary baby cot will be provided for infants.

A babysitting service is not available at Colombo Courtyard.

Payment Policy

All payments made through the Colombo Courtyard website can be made through Visa, MasterCard and Amex credit/debit cards. Colombo Courtyard is entitled to demand payments outstanding from prior check-outs and / or any payments outstanding from previous stays.

Please note that all bookings will be confirmed upon receiving 100% payment by Colombo Courtyard.

Damages

Colombo Courtyard reserves the right to retain your payment details in order to compensate for any damages caused to the allocated room(s) or hotel premises by you or any persons in your party during your stay. Colombo Courtyard further reserves the right to commence legal proceedings against you without notice.

Parking

Colombo Courtyard provides a limited amount of car parking facilities to our guests. Cars are parked at guest’s own risk, and the hotel cannot guarantee the security of your car or its contents. Therefore, guests are advised to ensure cars are locked securely and possessions left out of sight. The hotel reserves the right to move vehicles when necessary to improve the efficiency of arrangement in the parking facilities.

Pets

No pets allowed except for patrons who require guide dogs. Guide dogs may enter the hotel with prior approval from the management.

Smoking

Colombo Courtyard practices a strict No Smoking Policy inside all rooms. Guests are welcome to smoke on the room balconies, courtyards or designated public areas in the hotel. In the event of violation of the No Smoking Policy, Colombo Courtyard has the right to charge a penalty equivalent to one room night at the time of check-out.

Doctor On-call

Colombo Courtyard has a doctor on call twenty-four (24) hours of the day. The hotel will bear the cost of the doctor’s call out fee, and any further costs required will be taken by the guest. Any serious injuries which cannot be treated by the hotel doctor will be directed to the closest hospital for further treatment.